The Hospice Volunteer Training Series by Pat Carver

 A SYSTEM for training hospice volunteers - On-Line & In Class.

New Volunteer Orientation   *  Annual Review  *  Bereavement Care

Pat Carver Media

14850 HWY 4

STE A  #253

Discovery Bay, CA  94505

Phone   800-328-4160

FAX     888.788.5619

www.hospicetutor.com

 

Visit the Contact Page to: Join our e-newsletter mailing  *  Request a complimentary preview of any On-Line Training Course  * Ask questions

Hospice Volunteer Training Resources... several products to meet your needs.

Our SYSTEM includes resources developed specifically for hospice volunteers.  We call it volunteer appropriate information.

  • New Volunteer Orientation - Multiple formats available:  DVD, Video Portal, E-Learning Portal
  • Non-Patient Contact/Administrative Volunteer Training
  • Bereavement Training for Volunteers
  • On-Line In-Services hosted on our E-Learning Portal - NEW in 2017
  • Annual Volunteer Review - new edition produced each year

 

Your hospice builds upon our foundational information with interactive & relationship building activities.

Download a PDF that lists many of the topics covered in our Training Series.

VOL Training

Non-Patient

Care/ADMIN

Bereavement

In-Services

Manual

Student Books

VOL Review

MGMT Access

New Volunteer Orientation:  Sixteen Titles available on DVD Set, Video Portal & E-Learning Portal.

Segment Titles: Welcome, Mission, Hospice History, Confidentiality/HIPAA, Volunteer Information, Care & Comfort, Death & Dying, Grief & Loss, Patient Rights, Communication, Nursing Homes, Spirituality & Spiritual Care, Safety & Infection Control, Family, Ethics, Alzheimer’s Disease

  • 5.5 hours of instructional information make up the core of our hospice volunteer training.
  • On-Line Training - 2 Portals to choose from.
    • Our Video Portal is the original Portal #1.  The Hospice purchases Portal KEYS for students to access the Portal.   A KEY (license) is purchased for each volunteer to personally access the video on their home computer.  Portal access pairs with a Blue Student Workbook containing competencies and serving as a resource for the volunteer to keep.
    • E-Learning Portal - This Portal not only presents the foundational information, but also incorporates the competency quizzes into the On-Line experience.  Additionally, students will receive emails from the Learning System regarding their Course completions, including their quiz scores.  Students may also download and print a Certificate of Completion for each topic as well as the full Course.  The Hospice purchases Access to the Portal, which includes the Green Volunteer Booklet to be kept by the volunteer as a resource.
    • Volunteer Coordinators have the option to receive system generated emails and reports related to his/her students.  See TAB labeled MGMT ACCESS
  • Segments get right to the point
  • No wasted time for the volunteer or the hospice
  • No snacks &/or meals to provide for this portion of your training process
  • No wandering instructors - consistent information for everyone whether using the DVD Set in class or allowing students to view one of the Portals at home.
  • Straight forward information prepares each volunteer consistently for your follow up training experiences

Download a PDF that lists many of the topics covered in the Series.

Non-Patient Care/Administrative Volunteer Training

Not every volunteer desires to work directly with patients and families.  We have created a new Training designed specifically for those that wish to work in the office, provide crafts, do fund raising or any other non-patient contact role.

 

The Course is available on our E-Learning Portal and includes a hard copy Resource Booklet, on-line quizzes and certificates of completion for the topics included in the Course.

 

Topics include:  Welcome * Mission * History * Confidentiality/HIPAA * Volunteer Information as related to non-patient contact roles

On-Line + Resource Booklet for volunteers who do not wish to have direct contact with patients.

On-Line Course + Resource Booklet

Approximately 81 minutes viewing time + On-line Quizzes & short answer Reflection Questions.

 

Coordinators are expected to follow up with the new volunteer to insure they understand the concepts, as well as discuss and present any additional information to meet their standards.

Bereavement Care for Hospice Volunteers  - Leader's Guide

Hospice Volunteers wishing to work with Bereavement Teams require additional training beyond New Volunteer Orientation.

Our E-Learning Course can provide the foundational information needed prior to your follow-up learning experiences - preparing them to serve with your Hospice’s Bereavement Team.

This Course is available On-Line with integrated Competencies and a printable Certificate of Completion.

The Leader's Guide is a hard copy resource of the Course content and should be kept in the hospice office as a reference and resource when meeting with students who have completed the Course on-line.

Because persons who train for bereavement work are already active volunteers, there is not separate student Booklet.  Students are able to download a Course Resource/Outline on-line and will receive an email with their Quiz score and link to download a Certificate of Completion.

In-Services are available on our E-Learning Portal.  Hospices may select from 1 to 3 Courses for their volunteers.

 

2017 Topics:

  • Dementia
  • Safety/Infection Control
  • Confidentiality

 

Each Course includes an on-line True/False quiz.  Once completed the student will receive an email with their quiz score and are able to download a Certificate of Completion for the Course.  An on-line Resource is available for download.  The Resource includes a listing of the quiz questions as well as an outline of the Course.

Manual - Full Text of New Volunteer Orientation - The Hospice Volunteer Training Series

  • A written copy of the curriculum as presented in the training segments
  • Soft vinyl cover - protects Manual
  • Beautifully bound, flexible & strong
  • Staff members use the Manual for reference & in preparation for follow up sessions.
  • May be loaned to volunteers who wish to read the training.
  • Excellent resource to keep in the office - easy for surveyors to read or skim the core content.
  • Call if you are interested in the Spanish edition.
Hospice Volunteer Training Series Manual produced by Pat Carver Media.  Full text of narration from the Training Series video on-line & on DVD

Printed materials contain a watermark as a reminder they are not to be copied or duplicated.

Blue Student Workbook

  • Accompanies training when using the DVD Set or Video Portal
  • A professional RESOURCE for the volunteer
  • DOCUMENTATION for the Hospice
  • Beautiful flexible binding, opens flat & bends back
  • Includes key points from video
  • Follows sequence of video
  • Space for notes
  • Competency Quizzes
  • Reflection Questions
  • Certificate of Completion
  • Quizzes, Reflections & Certificate pull out cleanly with laser cut paper for easy filing
  • Easy to read type
  • Designed for the volunteer to keep
  • Call if you are interested in Spanish or Large Print editions.

Printed materials contain a watermark as a reminder they are not to be copied or duplicated.

Open pages of Hospice Volunteer Training Series Workbook

Green Volunteer Booklet

  • Accompanies E-Learning Portal for Hospice Volunteer Training Series
  • Same features as the Blue Student Workbook, but without the pull out competency pages.
  • Quiz questions are answered on-line, but the Booklet includes a listing of quiz questions as a reference.
  • Short answer Reflection questions are to be typed or written on a separate paper to be turned in for documentation.

Gray Student Resource

  • Accompanies the Administrative Volunteer Training on the E-Learning Portal.  Includes topics covered in the ADMIN Course.
  • Same features as the Green Volunteer Booklet
Workbooks for Hospice Volunteers, a resource & competencies.  Accompanies Hospice Volunteer Training Series on-line or on DVD.  Pat Carver Media
On-Line + Resource Booklet for volunteers who do not wish to have direct contact with patients.

Volunteer Review

  • 11x17 newsletter format in color on nice weight paper.
  • Designed as an annual competency evaluation tool.
  • Multiple choice, True/False & short Essay questions in a professional colorful format.
  • A new edition will be available each year - new questions, new color & new order of topics.
  • Ideal for annual review as well as anytime a volunteer needs a competency evaluation.
  • May also be used for pre or post training.
  • Answer sheet allows coordinator to easily see which topics are being missed, and allows the Review to help analyze needs for in-service topics.
  • Short essay questions are designed as part of the coordinators’ plan for retention - allowing the volunteers to express their needs, joys and frustrations.
  • Referrals are encouraged as part of the annual review.
Annual competency check for active volunteers produced by Pat Carver Media, as part of the Hospice Volunteer Training Series

Management Access for Volunteer Coordinators Available for all E-Learning Portals

 

Volunteer Coordinators may purchase access to these Portals in order to track volunteer progress and run reports related to their volunteers and subscription credits.

 

Annual Access Fee includes all E-Learning Courses.

 

 

Allows Volunteer Coordinators to access certain function within the Poral for reporting and tracking vounteer progress.

READY - One approach to allowing volunteers to begin their training with independent study:

As soon as someone expresses an interest in becoming a hospice volunteer, you are ready!  No more hoping that the volunteer will wait for the next set of training classes if you allow volunteers to begin their training through independent study using our learning system.

SET

Set the volunteer up with the On-Line Access and their hard copy resource to begin their personalized volunteer training program.  Or, some people may wish to read the full text Manual.  Keep in touch by phone, e-mail or face to face visits.  File their competency quizzes and reflections.  Meet with the volunteer individually or in small groups to cover your hospice’s history, record keeping and other specialized information.  Build upon the core information covered in the DVD or on-line training to meet your standards and use the face to face time to build relationships, motivate, discuss, role play and develop that all important sense of belonging.

GO

Once the volunteer has finished the independent study program and any additional requirements to meet your particular standards, complete the final interview process.  Give them their first assignment and they are ready to GO!

 

Photos by Pat Carver

The Hospice Volunteer Training Series by Pat Carver - A SYSTEM for training hospice volunteers - on-line & in class.

New Volunteer Orientation   *  Annual Review  *  Bereavement Care

© 2017  Pat Carver Media  All Rights Reserved